This blog space will serve as a place to share my view points during as I grow and learn so much more in my Project Management in Education and Training course at Walden University.

Thursday, June 7, 2012

Week 6: Analyzing Scope Creep


The type of projects that are most prone to scope creep are those that are more complex, and longer in duration – most likely a ‘waterfall’ run project (Gatherspace.com, 2012). I cannot recall any recent projects in which it or we the team faced scope creep, but there is one that occurred several years ago, early in my IT support career.  I recall while working in the IT Operations department we were in the process of deploying new laptops to those whose laptops where coming off of corporate lease that needed to be returned in order for our company to receive a particular rebate or kick-back.  In the midst of the project I recall quite a few people, especially those in leadership roles or executives that felt a certain sense of entitlement requesting a new laptop, which at the time where IBM Thinkpad’s.  The scope of the project  was to essentially deploy these Thinkpad’s to those who were using an outdate DELL with an old configuration that was no longer compatible with the network topography that we had recently transitioned to.  The scope creep that we as a department was facing was the fact that the IT Manager, who at that time was an easy going young-lady who ran two different offices and seemed to have everything under control, however her new boss was potentially the biggest problem for us at this time.  Often time in projects there are some pretty common issues that can occur that can potentially cause scope creep in a project that can be addressed early on with proper planning with the team.  One of those issues is being the “yes man” who tends to want to please all the customers they serve to keep them happy.  Gatherspace states: “While we all want to seek approval from our customer and keep them happy, you run the risk of being a "yes man". The value in saying "yes" is critical when trying to close a sale, but after the close and during the development of a project a good project manager will resist the urge to coddle their customer by saying yes.

I do not remember anything being done about distributing new laptops to those that they were not necessarily allocated for, which leads me to think that the director at that time had the authority to make that particular call - one way or another.  In looking back at that particular situation, I can see that without good project management knowledge and experience, I too could have possibly made the same mistake out of just not knowing how to better manage the process.  I do think however, when working in role such as that one, fast forward ahead, it is key that managers and directors on that level have a better wherewithal about project management, in order to handle the potential risks, scope creep, and issues that innately arise as a result of being a major project.

References:

Author Unknown. (2012). Managing Out of Control Requirements and Scope Creep. Retrieved from http://www.gatherspace.com/static/scope_creep.html#1 on June 7, 2012.

Wednesday, May 30, 2012

Week 5: Cost Estimation Help and All...


I am NOT a numbers person.  Well, let me be honest, yes I handle the payment of all my household bills, and yes I am the one who carries the checkbook, and yes I typically make most if not all purchases in my household, and while we do adhere to a budget, it is a rather loose and casual approach that works for our household.  I have no problem calculating the taxes when the waiter leaves the bill, in fact I live for a discount for any and all services and purchases that I make on a daily basis - nothing is worse than going to the mall with a particular coupon or discount in mind, getting in line and then checking out, just as your realize that you do not have that coupon or the coupon code to get that additional 25% off your purchase.  Now while that is pretty simple math, thinking about budgeting a project and all the intriciate details that go along with doing so honestly make me nervous.  I worked for an accounting firm for several years, but I was IT audit and not financial audit for a reason - financial and budgeting things are intriguing to me, but are not my particular forte. For this assignment I have combed the web for some help to get me on the right track for budgeting because I know it will be an assignment and task that I should master if I want to feel confident in the PM realm of business.  The first site that I referenced is:
http://woork.blogspot.com/2009/02/simple-process-to-estimate-time-and.html

This particular website initially seemed simple, but the more I read, the more I seemed to feel like I could grasp the concepts, part in due to the visuals that are provided.  I guess that tells me that I am indeed a visual learner rather than auditory.  The example provided is a simple process to estimate times and cost in a web project.  As an ID what better way to get a sense on how to make projections web-based, potentially training type of projects. It appears that the website owner is a web designer and web developer who wants to share his experience and knowledge about the time and cost involved in a web-based project.  What I found to be most helpful about this site is the fact that he does not just list all aspects of the project in bullet points or on a mind-map, but he actually categorizes and provides details for each stage of the project.  Those categories include: Process main phases; Define activities; define tasks and some subtopics for that. He also includes Defining HR, and a section on assigning specific tasks to HR personnel. This site although it appears simple, provides a great visual of the different sections of a project that can be used almost by anyone.

The second site that I referenced was:
http://www.cs.odu.edu/~cs410/costing.htm

Now, this site reminds me of a very vanilla bowl of ice cream.  It has no graphs, no charts, no color, is very black and white and to the point of the Project Cost Estimation and The Problem.  It does contain bullet points that are organized by telling the reader who the PM is, what their job is, and what the problem is that they will be addressing. It goes on with details that are spelled out using text only to make a point about PM and how to cost estimate and budget for a very general project.  This site is indeed my second choice to the first site mentioned above.

Sunday, May 20, 2012


Week 3: Communicating Effectively
The ability to communicate well, both orally and written, is a critical skill for project managers (Portney, et. al, 2008). Formal communications are preplanned and conducted in a standard format in accordance with an established schedule, whereas informal communication occur as people think of information they want to share.  In this week’s video, “The Art of Effective Communication”, after reading it my synopsis of it is this: 
Email: When I initially read the email, my first thought was that Jane was beginning to lose patience with Mark, but that she kept the message straight and to the point.  Reading the text and with no audibility it is hard to understand Jane’s emotions about the project, to mention the urgency of it. 
Voicemail: Jane was very patient and professionally monotone in the voicemail message, once again sending a very non-emotion and straightforward message to Mark.
Face to Face: In the face-to-face conversation and message, Jane seemed more empathetic if anything else, and certainly not impatient with not receiving Mark’s input for her report.  
Hearing a voice and Jane’s actual tone influenced how I interpreted and perceived the message.  In both the voicemail and face-to-face, she seems to maintain her professionalism and patience with Mark in spite of the fact that she pressed for time on meeting a deadline.  Furthermore, I would almost venture to say that in the F2F, Jane almost seems to relaxed and casual and extremely empathetic to Mark, which that in and of itself could send the wrong message.  

There is formal and informal communication, and it is important that communication is clear, concise and focused; helps everyone to stay on target.  It is suggested that communication is not just looked at as words, but spirit and attitude can be deemed as important words (Dr. Stolovitch, 2012).  Tonality, body language, and even timing of the communication becomes part.  Important communication is best delivered with all team members present.  The voicemail message in my opinion was the best method of delivering the message in this particular instance.  I think Mark knows after listening to that voice message exactly where Jane is coming from and thus he understands the urgency and how imperative it is for him to follow-up to her in a timely fashion.  
References:
Laureate Education, Inc. (2012). Multimedia Program: "The Art of Effective Communication"
Laureate Education, Inc. (2012). Video Program: "Communicating with Stakeholders"
Dr. Stolovitch discusses communication strategies and managing client expectations.

Portney, S., Mantel, S., Meredith, J., Shafer, S., Sutton, M., (2008). Project Management: Planning, Scheduling, and Controlling Projects. John Wiley and Sons, Inc., Hoboken, NJ

Wednesday, May 2, 2012

Class 8: Project Management in Education

Well, I made it...okay, not quite, but I'm on my way.  I am excited to be starting a new course in my graduate program and I think it is one that I will certainly gain a wealth of knowledge that will be worth putting to use.  


Welcome all that check me out here - I look forward to hearing your feedback and following your blog during this course as well.


Best to all! 
Tracey

Sunday, April 22, 2012

Reflection: Final Thoughts on Distance Learning

Distance education seems to be a new idea to most people, including educators of today (Simonson, 2012). However, the concepts that form the basis of this type of education are more than a century old - 160 years old to be exact.  More often, educators are using technology to increase the access of the distant learner to the local classroom, to improve access of all learners to resources, and to make the experience of the remote student comparable with the experience of the local learner. Distance education and learning in a nutshell is the separation of the student and teacher, however it is institutionally based education available to students utilizing technology.  Businesses, companies and corporations are offering instruction at a distance and virtually and have for quite some time, however there are still some misconceptions that should be clarified.  

In our society, although face-to-face communication had been one of the primary ways for  communicating, nowadays, people have started to communicate online significantly connecting people to one another, through the use of social media tools, and the likes.  This evidence of meaningful relationships has proven that with in an increase in comfort levels around technology, the more accepted distance learning has become (Siemens, 2012).  The perception of online learning in general has become more widely accepted due in part to the fact that it is more widely known than it was many years ago.  Siemens suggests that more online communication significantly connects people more and thus people accepts concept of distance and being in different places more than they had before (2101).  Global diversity has become a trend with distance education because people are not geographically restricted to performing tasks that in the past would have been performed in face-to-face, like distributed teams located in multiple places and usually not in the same, which allows for collaborative efforts in spite of distance.  Businesses and corporations have played a huge role in the putting distance learning “on the map” as they continue to look for ways to cut costs on training, travel, and virtual meetings that have essentially brought people together in spite of their location.  The challenge for education is to emulate the success of distance learning in the business sector. Schools must determine the importance of distance learning and ascertain the needs and resources available in order to gain the advantages of distance learning (Bingham, et. al, 2006)

Siemens (2012) states that five years ago most were still grappling with the usage of Skype, now greater contributions around the use of multimedia that has been revolutionized that allows for better interaction in online environments.  Most learners find that online learning is preferable once there is a certain comfort level with doing so and the business an corporate environments have played a huge part in that happening.  There has been increased acceptance because society has grown accustom to the usage of technology and the advances of technology that are utilized for both professional and personal needs.  I would attribute the level of comfort in using these tools to the introduction of Web 2.0 tools that most of us are using on a daily basis, quite often referred to as Apps, than can be accessed on via our Smartphones and/or laptops, regardless of the operating system.  With this emerging phenomenon and the wide-spread usage of Web 2.0 tools, cloud computing technology, and more skilled and trained instructional designers, I can imagine that the world of distance learning will grow exponentially and will become the preferred method of education for most.  There are potential cost savings in comparison to traditional education, to mention programs are becoming more sophisticated and as competitive as traditional courses, and it is my belief that the stigmas will go away once there is more data to support the assertions that distance learning is just as good if not better. 

As with anything else that receives a great deal of attention and scrutiny as distance learning programs have, while there are some 
commendations, there will also be downsides and critique.  The negative perception that people have about distance learning are that they: 
-lack of rigor,
-lack of face-to-face interactions,
-increased potential for academic dishonesty,
-association with diploma mills,
-concerns about online students’ true commitment evident from regularly venturing to a college or university physical location, considered by some to be an important part of the educational experience.
I think instructional designers can play a huge part in dispelling the negatives and the bad perception that society has about distance learning, of course not all cases, but the areas where they can make the most impact and influence on people.  The rigorousness of a program can have all to do with planning and designing the program in alignment with current guidelines to ensure that students get the right training.  Also, academic institutions must do their part to ensure that good quality materials are information is being taught in their courses and that they are offering courses that are above standards. Finally, as an ID I think that just like teachers are required continuing education type of courses to stay current in their skills, the same must apply for ID’s and many others that work in education.  I think in 5-10 years as universities, businesses, and ID’s get a better grasp on distance learning and work through some the of the issues and perceptions that we face, like ensuring that students in rural and poor areas are afforded the same learning opportunities as we move further into the technology age, distance learning will become familiar to everyone.  It may even be a more common choice that students will make for higher education and perhaps K-12 as well.  As educational administrators begin to grapple with the issues of equity and access, technological expertise, quality of learning, financial constraints, and needs of remote learners in their efforts to implement distance learning technologies, an over-arching matter that needs to be addressed is the facilitation of the change process. The future of distance learning technologies in education will be most influenced by the manner in which educational administrators handle the change process (Bingham, et.al, 2006).  I think 10-20 years from now, corporations global presence and reach will expand much further than what it currently does. In fact, I think the U.S. will continue to work with other countries to set the standards education and distance learning, considering the global and diverse presence that will exist as a result of technology.  According to Bingham (2006) the business sector has a financial interest in the success of distance learning in the public schools. Businesses will undoubtedly gain from the sale of the costly infrastructure for distance learning, as well as from the sale of the software and educational materials necessary for the development of distance learning.  
Conclusion
In spite of what people may believe I personally feel that distance learning is more structured and challenging than traditional classroom instruction. Distance learning is one in which you as an individual must have great time management skills and excel in communication because there are no physical attributes to apply to your words. In other words, tone is something that you are always cognizant of. Online education affords me the flexibility to schedule learning around my daily life rather than the other way around. I couldn’t imagine sitting in a classroom at this stage in my life.  So how can I be a positive force when it comes to distance learning, although I do not know where a career in ID may take me, I will always share my passion and distance learning experience at Walden with any one that I can help make a decision between the two.  We all know that making the choice to obtain an education in a DL settings comes down to some very personal choices that people make in spite of what others may think. It seems that people that know that they prefer and/or thrive better in traditional settings for reasons like needing the F2F time with the professor will be less apt to enroll in DL courses. On the other hand, there will equally be individuals that prefer and in some respect need the conveniences of DL programs and courses, thus making the decision to do what it takes to succeed in one.  I am not sure that every person that comes into a DL program have all the attributes and qualities that make a for a successful student in those environments, but perhaps like anything else adapt to the situation to make the best of it - if they want to succeed. Ultimately, online and distance learning does not work for everyone.  
References:

Bingham, J., Davis, T., Moore, C. (2006). Issues Challenging Education: Emerging Technologies in Distance Learning. Retrieved from http://horizon.unc.edu/projects/issues/ papers/ Distance_Learning.html  on April 22, 2012. 
Laureate Education, Inc. (2012). “The Future of Distance Education”
George Siemens provides insight into the reasons for the growing acceptance of distance education and where it might be headed in the future. (Video Transcript)

Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2012). Teaching and Learning at a Distance (Fifth ed.). Boston: Pearson Education, Inc.

Sunday, April 15, 2012

Week 7 - Converting to a Distance Learning Format

A trainer wants to take his program from a traditional face-to-face training to a distance learning, virtual format. And we ask just how do you do this without taking away from the main purpose and focus of the course.  Ultimately it comes down to one thing: distance learning courses can be a challenge for both the instructor and the students, but one thing holds true - well designed courses provide students with engaging experiences, and it does not matter if the delivery is in a traditional setting or distance learning setting.  The student can only do as well as the program has been designed for them to do.  I have composed a slideshow of best practices that I think could be helpful if planning and designing training for distance learning.

Sunday, April 1, 2012

Week 5: Evaluating an Open Course course

For this weeks application assignment, I opted to review and evaluate an Open Course called Writing about Race: Narratives of Multiraciality, on MIT’s OpenCourseware site, which can be found at http://ocw.mit.edu/courses/writing-and-humanistic-studies/21w-742j-writing-about-race-narratives-of-multiraciality-fall-2008/.  The course was taught in Fall 2008 by Instructor Kym L. Ragusa and according to the course objective the learner will read essays, novels, memoirs, and graphic text, and view documentary and experimental films and videos which explore race from the standpoint of the multiracial. Simonson (2012) states that instructional goals and objectives always should be shared with the students, helping both the origination and remote-site students to focus on the parameters of the instruction. I think the instructor makes the objective and goals of the assignment very clear on the course site, which is one area that they seem to have course planning and organization correct.  Within the course description the instructor poses several questions, for example, “What can their work tell us about the complex interconnections between race, gender, class, sexuality, and citizenship”, which for me as the observer provides closer insight to what I should expect to get from the course along the way.   I noticed under the class assignments page the instructor states that this is a writing-centered course and then details the frequency of the writing assignments and the expected length of the paper and within very specific parameters and time frame over the course the class.  This indicates to me that the planning of the instruction for this course included specific plans to facilitate active learning practices that would engage the learner,  thus requiring them to take an active role in the learning process. Although it was not indicated on the site, which is suggested as a best practice in an online distance program, my assumption is that the instructor provides feedback to the students about their viewpoints on the subject matter, and as Conrad & Donaldson (2004) suggest besides answering student questions and providing authentic learning experiences that lead to products for assessment, learners need to feel comfortable with the expectations (as cited in Simonson, et. al, 2012). 

It appears that the layout for each MIT Open Course course is basically the same.  The course home page includes an overview with the course description, a syllabus page, a readings page with sections for required text, recommended readings and the films list for suggested viewing.  The readings page provide direct links to Amazon to purchase the materials that you will need for the course. There is also a class assignments tab and study materials, plus a separate tab to view and download course materials.  The downloadable course materials can be easily accessed for review and I thought it was quite helpful that they provided writings from some of the students in the course.  The overall functionality of the course page is very user friendly and easy to navigate around.  

In comparing and contrasting MIT’s OpenCourse site to the Stanford site that is delivered via iTunes, I can certainly say that Stanford’s site has the most modern and sophisticated look and feel that encompasses the technology that savvy learners and users are accustom to seeing and utilizing. I recall seeing on Stanford’s site feedback from viewers and students that had taken the course, sharing their own personal experience with others.  This tool is quite helpful in helping one decide how much time they want to invest in any one course.   Overall, this course appears to be pre-planned for distance learning, and it follows most of the recommendations suggested in the text.  My thinking is that its a course that has been offered for several years in both traditional and online environments, thus my assumption is that they (MIT) probably has the plan on how to execute this course down to a science. My only suggestion to them would be to consider some videos during the professors lecture as an improved technology tool that captures the audiences attention even more.   In thinking about the 12 “golden rules” proposed by Bates (in Foley, 2003) technology is not the issue. How and what we want the learns to learn is the issue and technology is the tool.  (p. 172). 
References:
Conrad, R., & Donaldson, A. (2004) Engaging the onine learner: Activities and resources for creative instruction, San Francisco: Josey-Bass.  

Ragusa, Kym L.. 21W.742J Writing About Race: Narratives of Multiraciality, Fall 2008. (Massachusetts Institute of Technology: MIT OpenCourseWare), http://ocw.mit.edu (Accessed 02 Apr, 2012). License: Creative Commons BY-NC-SA
Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2012). Teaching and learning at a distance: Foundations of distance education (5th ed.) Boston, MA: Pearson.

Sunday, March 18, 2012

Week 3: Distance Learning Technologies

If given the assignment of recommending a distance learning technology tool to assist teachers with conducting interactive tours for artwork and museum tours, I would  start with suggesting a tool like Tangler or Nabble.  These two, as suggested in this weeks resource allow for synchronous threaded conversations, essentially discussions in which the postings are related to a specific topic.  Students can also add media to their postings using these particular technologies.  Another method that would be a a viable solution as a discussion technology would be web conferencing software such as Elluminate and WebEx, which both provide an online learning environment with Voice over Internet Protocal (VoiP) over internet protocol, video and collaboration options that allows teachers and students to interact as if face-face.  Web conferencing refers to a service that allows conferencing events to be shared with remote locations. In general the service is made possible by Internet technologies, particularly on TCP/IP connections. The service allows real-time point-to-point communications as well as multicast communications from one sender to many receivers.
Web conferencing provides essential tools that would allow student to virtually tour and visit museums and to review artwork via distance learning program simultaneously with other students. Utilizing WebEx provides the following capabilities:
  • Integrated voice, video and simple mobile access
  • Meet online anytime, anywhere, even on the go
  • Meet face-to-face with integrated video and audio
  • Meet wherever you want—your office, iPhone, smartphone, even your iPad!
  • Record and replay your meetings and share with colleagues.

References:

Thursday, March 1, 2012

Week 1: The Impact of Distance Learning


According to Simonson, Smaldino, Albright, and Zvacek (2012), “the roots of distance education are at least 160 years old.” (pg. 37) Distance education has been compared to the microcomputer that was introduced in the 1980’s, in which there was quite a bit of skepticism and concerns around the utilization and capabilities of it. The concept of distance learning as another innovation that had it skeptics as well, but much like the microcomputer that is as common as televisions now, distance learning too has become a very familiar and common method for attending schools. Distance learning has grown exponentially since the onset of it, much like microcomputers, which most if not all students have access to these days, there is one difference. According to Dr. Michael Simonson (2012), although the expected growth of distance learning has been exponential and has been widely adopted and accepted as an innovation, along the same paradigm as the computer, growth will be significant, but not in a revolutionary way. Education in the traditional sense, the brick and mortar building like universities and college campuses will never be replaced by distance learning, therefore while growth will be significant, but not in a revolutionary way.

One of the implications of distance learning programs is the lack of trained professionals. According to Huett, Moller, Foshay, Coleman, (2008) in terms of instructional design, teachers (if they are trained at all in ID theory and practice) are trained to design instruction for traditional classroom. There seems to be a need for ID’s to be trained in distance education technologies and design - functioning as content knowledge experts and teachers and simultaneously facilitating the delivery of specific instructional strategies and design for successful implementation (pg. 65).

Distance learning has been the best solution for my lifestyle, although very demanding, there are a host of benefits that comes with being able to learn new skills from the comfort of my home. I personally was not interested in attending classes on-campus while getting a graduate degree, although there are some benefits of having peer-to-peer relationships with others, especially for group projects.

In my opinion, there are advantages and disadvantages to distance learning, those being:

Advantages/Benefits/Opportunities of Distance Learning
-Convenient and flexible for almost anyone individual, professional and personally.
-Accessible in the fact that you can live almost anywhere, absolutely anywhere and as the proper technology is in place, one can access a distance learning program
-Requires a great deal of self-motivation and self-management, that in a traditional setting could be taken for granted.
-Structured and scheduled, which can be quite helpful for those who have a hard time organizing themselves

Disadvantages of Distance Learning
-Difficult to connect with other students in the classroom, and perhaps even the instructor/teacher; Socially lacking
-Distance learning happens at different times, different time zones, thus making it difficult for students and teachers alike to reach one another at the same time.
-The tone and expression in written discussions and responses can be misinterpreted by the students or the instructor
-Difficult to get one-on-one help for understanding and clarification of subject matter or details that are being taught.
-A delay on the part of the instructor with addressing the needs of the student
-Requires a great deal of self-motivation and self-management, which can be difficult for those who need the face-to-face relationship and guidance.


References:

Huett, J., Moller, L., Foshay, W., & Coleman, C. (2008). The evolution of distance education: Implications for instructional design on the potential of the web (Part 3: K12). TechTrends, 52(5), 63–67.

Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2012). Teaching and learning at a distance: Foundations of distance education (5th ed.) Boston, MA: Pearson.
Chapter 2, "Definitions, History, and Theories of Distance Education" (pp. 32–41 only)

Laureate Education, Inc. (2012). "Distance Learning Timeline Continuum"
This multimedia, interactive timeline chronicles the evolution of distance learning from 1833–2009 [Video transcript]

Tuesday, February 28, 2012

Week 1: Let the Race Begin!

Welcome!! I am Tracey Brown and this will serve as my personal blog space while in this course - Distance Learning. Distance learning has been an ideal solution for my educational needs at this stage of my life. Considering that I am seven classes into this program, all being online, I enter this course with a great appreciation for what it takes to have the self-discipline to stay on course. Most importantly my interest is totally piqued to understand and learn more about the methodologies and technology skills required to implement online courses. Stay tuned as I grow and become more well versed and educated about distance learning.